Roadside Assistance

Volkswagen builds some of the most reliable vehicles in the global automotive industry. However, sometimes things go awry and people need to find some help. The Volkswagen Roadside Assistance program is available 24 hours a day, seven days a week to help people out of a jam. The services offered by VW’s Roadside Assistance cover just about any conceivable emergency a driver could face, for four years or 80,000 km – whichever occurs first. Volkswagen Canada administers our manufacturing partner’s roadside assistance program. If you need to use their services, call 1-800-411-6688.

What Does VW Roadside Assistance Cover?

There are an unimaginable number of hazards facing drivers when they’re out on the road. Having access to the VW Roadside Assistance program gives people some welcome peace of mind. Eligible VW owners, which can include certified pre-owned models, can call 1-800-411-6688 to receive the following services:

  • Battery jump-start
  • Flat tire service
  • Lockout service
  • Gasoline delivery
  • Emergency winching service
  • Trip interruption benefits with purchase of a new vehicle

If the problem the vehicle’s owner experiences can’t be remedied on the spot, the roadside assistance program also comes with free towing service to the nearest Volkswagen dealership or other authorized repair facility.

How Do You Use VW Roadside Assistance?

Eligible Volkswagen owners who need roadside help, simply need to call the VW Canada hotline, 1-800-411-6688. However, before making the call, there are a few pieces of information an owner should have available:

  • The vehicle’s VIN
  • Year, model and colour
  • License plate number
  • Vehicle’s current location

Contact Us

The Fifth Avenue Volkswagen team is always available to make your VW shopping and ownership experience as enjoyable as possible. Make an appointment with us today if there is something we can help you with.